Refund and Cancellation Policy
Last Updated: September 2026 · Governing Entity: Shiperon / Naveenkumar M K
Official Payment Gateway & KYC Disclosure:
“Refunds for cancelled shipments or unutilized wallet balance will be processed to the original payment source within 5 to 7 working days.”
1. Shipment Booking Cancellations
Merchants using Shiperon may cancel any generated shipment order or Air Waybill (AWB) directly from their portal dashboard at any time prior to physical pickup handover to the courier representative.
- Upon cancellation confirmation, the full freight charge deducted for that consignment is instantly credited back to the merchant’s Shiperon wallet.
- No cancellation penalties are charged if cancelled before courier pickup dispatch.
2. Wallet Balance Withdrawal & Refunds
Merchants may request a full or partial refund of any unutilized funds deposited into their Shiperon wallet via Cashfree Payment Gateway (UPI, Cards, NetBanking):
- Requests must be submitted to from the merchant's registered email address, specifying the registered mobile number and reason for withdrawal.
- Once validated by our accounts desk, refunds will be processed to the original payment source (Bank/UPI/Card) within 5 to 7 working days.
- Promotional recharge bonuses or introductory credits are non-refundable and cannot be cashed out.
3. Mini E-Commerce Storefront Order Cancellations
For shoppers placing prepaid orders through a merchant's Shiperon digital storefront catalog:
- Shoppers may request order cancellation by contacting the seller directly through the store support link or our support desk before shipment dispatch.
- Upon seller approval, the customer payment will be refunded to the original payment method within 5 to 7 working days via Cashfree PG.
4. Support & Grievance Redressal
If you have not received an approved refund after 7 working days, please contact our banking desk with your Transaction ID: